Transform Your Customer Experience with Louie Gravance
Louie Gravance is not just a keynote speaker; he's a master of customer service excellence. His "speaking concerts" are legendary for their ability to captivate and inspire audiences, setting a new standard for service excellence. When you attend a Louie Gravance keynote, you're not just listening; you're immersed in an experience of insights, humor, and actionable strategies that will transform how you think about customer service. Gravance's unique approach combines storytelling, humor, and real-world examples to create a dynamic and engaging experience. Clients walk away with a renewed passion for service, armed with, what some call, the “practicalities of service magic” to elevate their customer experience to new heights.
Are you ready to unlock your service superpowers?
“Louie has the remarkable and uncommon ability to use his natural skills in humor and drama to clearly convey the more serious parts of his presentation. He not only entertained us but also got our attention to drive home key concepts in his presentation. That's a rare skill and he was astonishingly good!”
- Rochester Institute of Technology
Available Keynotes
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This power talk delves into what a WOW moment looks, sounds, and feels like, and why delivering them is beneficial for everyone involved. Participants will come to realize that every customer interaction is an opportunity not just to perform a task, but to define who they are willing to be.
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Organizations are constantly weaving a narrative for their internal and external customers. Every transaction, regardless of the product or service, tells a story that engages all our senses. This narrative shapes customer expectations, influences employee satisfaction, and defines your brand essence.
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This workshop is the perfect companion piece with the keynote, “SERVICE is a SUPERPOWER!” We further explore the delivery of “magical” service moments consistently through the use of ten basic skills.
Keynote Topics
It’s a “Louie Thing.”
Meet Louie Gravance, the mastermind behind bringing "Disney Customer Service" to life beyond the magical gates. With over 25 years at the Walt Disney Company, Louie has honed his craft, designing immersive live entertainment experiences and innovative customer service training programs. He's the go-to expert for transforming ordinary moments into extraordinary experiences, making him a sought-after speaker and consultant worldwide.
Louie is here.
When it comes to delivering premier presentations on customer experience, Keynote speaker Louie Gravance stands out as a one-of-a-kind. With his unique blend of storytelling, humor, and interactive examples, Louie inspires audiences worldwide to rethink their approach to customer service. If you’re looking for a keynote speaker who can inspire laughter, creativity, and deliver results for your organization, Louie Gravance is who you need as your next event speaker.
Customer Service
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Customer Experience
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Employee Engagement
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Business Motivational
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Team Building
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Leadership
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Corporate Culture
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Humor
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Customer Service 〰️ Customer Experience 〰️ Employee Engagement 〰️ Business Motivational 〰️ Team Building 〰️ Leadership 〰️ Corporate Culture 〰️ Humor 〰️
Louie has been recognized internationally as a Disney keynote speaker, having begun his professional speaking engagements on behalf of Disney in 1998. He has also been named a Top 30 Global Guru for Customer Experience for the past two years. He brings the professional, top-tier training he garnered from Disney as a performer to every presentation he hosts. While corporate and employee growth is serious business, humor and heart remain at the center of every Louie Gravance presentation because he also knows, from experience:
"There’s no business BUT show business.”
“Louie was awesome! We enjoyed his energy, humor, and incredible insight. Numerous people have already reaped the rewards by practicing his methodologies and putting to great use his teachings.”
FAST Credit Union
“Louie gave a great presentation. He was high energy, entertaining, interactive with the audience, and had a great message for everyone in attendance. I would highly recommend him and was very glad to have him at our conference.”
Purdue University
“Louie captivated our audience from the very beginning. His message of service being a superpower was well received. Louie was the perfect choice for our event!”
Bradford-Scott Data Corporation
Service is a Superpower: Lessons Learned in a Magic Kingdom
In Service is a Superpower: Lessons Learned in Magic Kingdom, Louie Gravance uses his signature combination of humor and personal experience to narrate his journey through the realm of customer service. Part memoir, part self-help manual for businesses big and small, Gravance interweaves his tales of life at Disney theme parks with practical guidance gleaned during the course of a thirty-year career in the service and entertainment industries.
While the Walt Disney Co. has undoubtedly influenced my career, I’d like to clarify that my products are my own. If you would like an official Disney program, I highly suggest calling the folks at the Disney Institute (321) 939-4600. They’re great people.
Performances provided by Louie Gravance creative concepts are not affiliated with, representative of, endorsed by, or in any way meant to compete with the Walt Disney Company.